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Privacy policy


Refrigerant License Trust Board (“RLNZ” or “we”, “our” or “us”) is committed to protecting your privacy in relation to your use of our products and services. This Privacy Policy applies to our website and also governs all forms of personal information and related data collection and usage by us. By using our website, or otherwise supplying your personal information to us, you consent to the data practices described in this Privacy Policy. This Privacy Policy also needs to be read in conjunction with our website Terms and Conditions, as displayed on our website.

Collection of your Personal Information

We collect personally identifiable information, such as your e-mail address, name, home or work address, telephone number and organisation name. This may be collected from information you supply to us, whether via our web site or as otherwise supplied by you, or as otherwise described in this Privacy Policy.

RLNZ may collect personal information when an individual: • registers for, enrols in, attends and/or otherwise takes part in a RLNZ course, assessment, event, webinar, survey or contest • communicates with RLNZ, including by physical post, email, social media, telephone, text message or fax • visits a website that displays or links to this Policy • visits and/or posts a comment or other communication on RLNZ branded social media page • corresponds or meets with RLNZ representatives • uses RLNZ cloud products, IT systems or services as an authorised user • applies for a job at RLNZ, and/or • offers to supply or supplies goods or services to RLNZ.

There is also information about your computer hardware and software that may be automatically collected by us. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used by us for the operation of our services, to maintain quality of the service, and to provide general statistics regarding use of our website.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through public message boards, this information may be collected and used by others and so is disclosed at your risk.

Purposes of collection and use of Personal Information

We collect and use your personal information to carry out the business of RLNZ, operate our website, to operate our wider operations, and to deliver the products and services you have requested. We also use your personally identifiable information to inform you about our products or services from time to time, and you consent to receiving such communications from us, whether electronically, via any telecommunications service, or in any other manner (although you will have the right to opt-out of receiving any such communications at any time). We may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered by us.

We may disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform with our legal obligations or comply with legal process served on us; (b) protect and defend our rights or property; and, (c) act under necessary circumstances to protect the personal safety of our personnel, customers, users, or the public.

You may request the return, deletion or amendment of your personal information held by us at any time, but subject always to any other obligations you may be committed to with us.

Security of your Personal Information

We will only hold your personal information for as long as is required for the purposes for which the personal information may lawfully be used. Subject to any legal requirements to retain personal information, if it is no longer needed for the purpose(s) for which the information may be lawfully used or disclosed in accordance with this Privacy Policy, we will take reasonable steps to delete or de-identify the personal information. If there is any personal information that we are unable, for technical reasons, to delete entirely from the RLNZ systems, we will put in place appropriate measures to prevent any further use and disclosure of such personal information and ensure that the personal information deleted or de-identified as soon as it can be.

We take practical and reasonable steps to secure your personal information from unauthorised access, use or disclosure. However, it is not possible for any organisation (including ours) to guarantee that 100% security will be maintained at all times.

Changes to this Policy

RLNZ will update this Privacy Policy from time to time to reflect changes in practices, technologies, legal requirements, and other factors. Updates will be effective on the “effective date” stated at the top of this Privacy Policy. We encourage you to periodically review this Privacy Policy to stay informed about collection, processing and sharing of personal information practices.

To do so contact us at PO Box 217184, Botany Junction, Auckland 2164 or

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